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Please take a moment to carefully review all the information in the section page to ensure you get the most timely and appropriate support for your technical issues.
Before contacting support, check to see that you have the latest documentation for your product. Manuals can be downloaded HERE.
Also - check our User Forum for answers to your issues. Enter the forum HERE.
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IMPORTANT - Our Kaspersky
software engineers will always need the following information when contacted
for support assistance. Make sure this data is provided up front, as this
will expedite resolution:
- Kaspersky Product(s) and version number(s)
- Operating system details (including SP-level)
- Hardware specification - CPU speed, install RAM, etc
- Related programs - email client, mail server, firewall
- Exact description of behavior and process to reproduce
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CONTACT
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Email:
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antivirus@useice.com (best for immediate response: 1-2 hours)
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Phone:
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1-877-332-3250
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- Choose the "technical
support" option from the prompt menu (#3).
- If you get voice mail,
LEAVE A MESSAGE with details.
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Fax:
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1-913-982-2607
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Kaspersky Home
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